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Undeliverable Items

From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.

If a gift is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

  • For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery will be made.
  • If the sender does not wish to reattempt delivery, the base cost of the gift less the 15% handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.

If we are unable to make arrangements for redelivery within 30 days of the return, the gift will be considered abandoned.