Undeliverable Items

From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.

If a gift is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery will be made.
If the sender does not wish to reattempt delivery, the base cost of the gift less a $25 handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.

If we are unable to make arrangements for redelivery within 30 days of the return, the gift will be considered abandoned.

We're always looking for great people to join our team!

We are currently hiring a for a warehouse/administrative assistant combined role.

Job Title: Warehouse and Administrative Assistant

Company: Gift Smack

Location: Lacombe, AB

Website: www.giftsmack.ca

Hours: Monday-Friday, 9am-3pm

Job Description:

Gift Smack, a premier gift curation and delivery service, is seeking a dynamic and detail-oriented Warehouse and Administrative Assistant. The ideal candidate will support our operations by receiving and stocking inventory, processing online orders, and maintaining excellent customer relations.

Key Responsibilities:

Inventory Management: Receive inventory shipments, verify accuracy, and stock shelves appropriately.
Order Processing: Accurately process and fulfill online orders in a timely manner.
Customer Correspondence: Handle client and customer inquiries via phone and email, ensuring timely and professional communication.
Shopify Management: Enter new products and update existing product information on our Shopify platform.
Email Management: Maintain a clean and organized email inbox, ensuring important emails are flagged and responded to promptly.
Project Facilitation: Assist with various projects as needed, following established systems and instructions.
Curating Gifts: Assist in curating and assembling gift packages, with an eye for detail and current trends.
Cleanliness and Organization: Ensure the warehouse and workspace are kept clean and organized.
Trend Awareness: Stay informed on industry trends to contribute to product selection and curation.
System Adherence: Follow established procedures and protocols to ensure efficient operations.
Qualifications:
High school diploma or equivalent.
Previous experience in a warehouse or administrative role is an asset.
Proficiency with Shopify or similar e-commerce platforms is an asset.
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Good communication skills, both written and verbal.
Ability to work independently and as part of a team.
Knowledge of current trends in gifts and retail is a plus.
Benefits:
Competitive hourly wage.
Friendly and supportive work environment.
Opportunities for growth within the company.

Apply via email to shop@giftsmack.ca with the title Gift Guru in the subject line.

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